| How
to get custom drivers that are not included with Windows 2000.
Drivers must meet a very high standard of
quality to be included on the Windows 2000 product CD. To ensure that
all components contribute to making Windows 2000 robust and reliable,
drivers provided with the product go through exhaustive testing. After
talking with customers, Microsoft decided to limit the number of drivers
on the product CD rather than risk system stability by including any
drivers that do not meet the standard of quality.
To determine if you need updated drivers
that will work with Windows 2000, visit the compatibility
area of the Windows 2000 Web site or contact your hardware
manufacturer. You may be able to download the updated drivers you need
from the hardware manufacturer's Web site or from the Windows
2000 Hardware Update site. To find the name of the hardware
manufacturer for a specific device:
- Go to Start, select Settings, Control Panel, and click System
- Select the Hardware tab and click the Device Manager button. Open the device file you're interested in
and double click on a device name to see information about the device
and its driver.
Drivers on the Windows
Update Web site have the same high standard as drivers included in
the Windows 2000 product. Drivers included on Windows Update must first
pass WHQL (Windows Hardware Quality Labs) testing for performance and
reliability, and then receive a digital signature. Because of this
strict standard, not all drivers appear on Windows Update. If a driver
for your device is not available on Windows Update, you must contact the
hardware manufacturer and request a driver. If you want to update
another computer that is not connected to the Internet, you can download
the driver and install it on the other computer.

Why you may need a BIOS
update to use Windows 2000 power management features.
The hardware needed for
power management in Windows 2000 is based on an entirely new structure
developed by
Microsoft and industry leaders to make power management more robust. It
all starts with the BIOS, the lowest level code that lives directly on
the computer's main circuit board (motherboard.) BIOS is used to boot
the computer when it is turned on. The BIOS also describes some of the
hardware characteristics to the operating system.
To support robust power management on a laptop computer or on Windows
98, your system must have a compliant Advanced Configuration and Power
Interface (ACPI) BIOS. If your older computer does not have an updated
ACPI BIOS, you will not be able to use the ACPI-based power management
support of Windows 2000.
You can tell whether your Windows 98
system uses ACPI by checking the list under device manager:
- Go to Start, select Settings, Control
Panel, and click System
- Select the Hardware tab and click the Device
Manager button.
After you upgrade to Windows 2000, you can
tell that you have ACPI support if Standby appears in
your Shutdown menu. If you get a BIOS upgrade from your system
manufacturer, you can enable ACPI-based power management support after
installing Windows 2000. To find out if your current BIOS will work or
to get an upgrade, contact your computer manufacturer or visit the Windows
2000 Hardware Update site
Why you may still need driver
updates, even if your BIOS is compliant.
If your BIOS is compliant, your
hardware will probably work in a basic way, but you will not necessarily
have access to all the features for some hardware devices--unless your
hardware manufacturer has created a Windows 2000 driver for the device.
A common cause for this issue may be that the hardware device is not
recognized as needing a special driver because it is not identifying
itself with enough information. Often, a computer manufacturer will
install a driver that allows you to use a special control panel to
configure certain features of a device (like a monitor.) If the
manufacturer does not provide a unique Plug and Play identifier for the
device, Windows 2000 will not know that it needs a special driver, so a
generic driver will be installed, limiting the special features
available for you to use. |